Working Student - Customer Care (f/m/d)
Instagrid
<p style=";"><span style="color: #121317">At Instagrid, you are part of the clean-tech revolution by bringing pure energy into your region, helping professional workers transitioning away from combustion generators and making it possible for them to experience a safe, efficient, clean and silent energy solution.</span></p><p style=";;"></p><h4 style=";"><strong><span style="font-size: 1.3em"><span style="color: #121317">Your Mission</span></span></strong></h4><p><span style="color: #121317">Instagrid builds portable battery power systems for trades and pros. Our Pilot Fleet is how customers try them out before they buy. As a Working Student in Customer Care, you keep that fleet running. You handle demo requests, shipments, returns, check-ups, service and upgrades, and you support the team with everyday tickets and Salesforce-based Order-to-Cash processes.</span></p><p><span style="color: #121317">You’ve done a great job when demo units are ready whenever Sales needs them, turnaround times stay short, the pool data in Salesforce and NetSuite is accurate, and our monthly fleet analytics give Customer Care and Sales leads a clear view of utilization and demo-to-order conversion.</span></p><p style=";"></p><h4 style=";"><strong><span style="font-size: 1.3em"><span style="color: #121317">Your Impact</span></span></strong></h4><ul><li><p><strong><span style="color: #121317">Pilot requests</span></strong><span style="color: #121317">: Receive, review and prioritize incoming demo requests, confirm unit availability and maintain an accurate Pilot Fleet inventory</span></p></li><li><p><strong><span style="color: #121317">Fulfillment</span></strong><span style="color: #121317">: Prepare, pack and dispatch pilot units with the appropriate accessories, issue shipping and return documentation and track each unit from dispatch through to return</span></p></li><li><p><strong><span style="color: #121317">Communication:</span></strong><span style="color: #121317"> Maintain close contact with the Sales team and customers to ensure seamless delivery and pickup</span></p></li><li><p><strong><span style="color: #121317">Inspection and service:</span></strong><span style="color: #121317"> Coordinate inspections and functional tests of returned units with the Service team and schedule repairs and upgrades to bring units back into circulation quickly</span></p></li><li><p><strong><span style="color: #121317">Analytics:</span></strong><span style="color: #121317"> Maintain Pilot Fleet reporting (utilization, turnaround time, demo-to-order conversion, fleet condition) and prepare monthly insights for Customer Care and Sales leads</span></p></li><li><p><strong><span style="color: #121317">Process improvement:</span></strong><span style="color: #121317"> Identify friction points in the demo process, propose solutions and help document standard procedures in Confluence</span></p></li><li><p><strong><span style="color: #121317">Customer Care support:</span></strong><span style="color: #121317"> Support the team with day-to-day support tickets and Salesforce-based Order-to-Cash processing</span></p></li><li><p><strong><span style="color: #121317">Enablement</span></strong><span style="color: #121317">: Support all stakeholders involved through structured documentation and process support</span></p></li></ul><ul><li><p><span style="color: #121317">Currently enrolled in a Bachelor’s or Master’s program in Business Administration, Industrial Engineering, Logistics, Supply Chain Management or a comparable field</span></p></li><li><p><span style="color: #121317">Availability of 16–20 hours per week during the semester, with increased capacity during semester breaks, on-site in Ludwigsburg</span></p></li><li><p><span style="color: #121317">A hands-on, structured approach to work and a strong sense of ownership for maintaining a physical fleet and the data that supports it</span></p></li><li><p><span style="color: #121317">Proficiency in working with AI tools (e.g. Claude, ChatGPT)</span></p></li><li><p><span style="color: #121317">Dependable and self-motivated, with the ability to manage multiple concurrent requests effectively</span></p></li><li><p><span style="color: #121317">Fluent in English, with strong written and verbal communication skills</span></p></li><li><p><span style="color: #121317">Nice to have: German language skills and initial exposure to enterprise software (Jira, Salesforce, NetSuite)</span></p></li></ul><p style=";"></p><h3><strong><span style="font-size: 1.3em"><span style="color: #121317">Your Benefits</span></span></strong></h3><ul><li><p><span style="color: #121317">Real ownership: from day one, the live Pilot Fleet is yours to run, with real responsibility instead of busywork</span></p></li><li><p><span style="color: #121317">Flexibility for your studies: working hours coordinated around your lectures and exams</span></p></li><li><p><span style="color: #121317">Broad experience: learn how a hardware company works end to end, from customer care and sales to service and operations</span></p></li><li><p><span style="color: #121317">Hands-on tool skills: work with Salesforce, NetSuite, Jira and Confluence in a real business setting</span></p></li><li><p><span style="color: #121317">Direct access to a lean, senior team: honest feedback, and room to push back and make your ideas count</span></p></li><li><p><span style="color: #121317">Time to recharge: generous holiday entitlement plus additional special leave days, on a pro-rata basis</span></p></li></ul><p style=";"></p><h3><strong><span style="font-size: 1.3em"><span style="color: #121317">This is Instagrid</span></span></strong></h3><p style=";"><span style="color: #121317">Pure instant power. Anywhere. We have created the world’s most advanced portable power supplies, bringing freedom to the way our customers work. With you we want to shape a world where advanced technology meets environmental responsibility and create lasting impact. Driven by our curiosity and the desire to leave tomorrow's world cleaner than we found it yesterday. Join us in transitioning away from combustion generators to a cleaner alternative for fast, measurable, and real outcomes. What we’ve achieved so far is just the beginning.</span></p><p>Find <a href="https://www.arbeitnow.com">Jobs in Germany</a> on Arbeitnow</a>