Senior Customer Success Manager

<p style="min-height:1.5em">At Fyxer, we’re not building a traditional Customer Success team - we’re building a high-leverage, commercial motion that turns relationships into revenue and support into strategic partnership. Our CSMs don’t just react - they lead. </p><p style="min-height:1.5em">This is a hands-on role for a commercially-minded operator who thrives in ambiguity and is excited to build from zero. You'll work with our largest and most complex customers - and the ones with the most potential - to drive renewals, find expansion opportunities, and turn usage into value and value into growth.</p><p style="min-height:1.5em">We’re looking for someone who was an Account Manager in a past life - someone who understands how to sell through success, multithread across an org, and turn commercial goals into long-term partnerships.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h3>What's on offer:</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">This role is hybrid in our London office (remote work is not available) </p></li><li><p style="min-height:1.5em">Salary: £70,000 - £90,000 year + bonus + equity + benefits</p></li><li><p style="min-height:1.5em">Violaine Yziquel, our CCO, is the hiring manager</p></li></ul><p style="min-height:1.5em"></p><h3>What Success Looks Like in This Role</h3><p style="min-height:1.5em">You’ll be at the frontline of our Customer Success motion - helping define it while actively delivering results. We don’t yet have all the tooling, playbooks, or workflows in place - you’ll help build them, while making sure our biggest customers are supported, engaged, and growing.</p><p style="min-height:1.5em">Success means:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Renewals are a no-brainer because value is clear and relationships are deep</p></li><li><p style="min-height:1.5em">Expansions happen regularly because opportunities are spotted and acted on</p></li><li><p style="min-height:1.5em">Customers lean on us as strategic partners - not just vendors.</p></li></ul><p style="min-height:1.5em"></p><h3>Your Three Core Responsibilities</h3><h3>Drive Retention and Expansion Across Strategic Accounts</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own a portfolio of high-potential, high-complexity enterprise accounts</p></li><li><p style="min-height:1.5em">Drive the full renewal cycle</p></li><li><p style="min-height:1.5em">Multithread across stakeholders to ensure broad, embedded relationships</p></li><li><p style="min-height:1.5em">Surface commercial opportunities through value-based conversations</p></li></ul><h3>Build the Foundations of Customer Success at Fyxer AI</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Develop scalable, repeatable playbooks for success, renewal, and expansion</p></li><li><p style="min-height:1.5em">Help shape our tooling and GTM tech stack - helping choose, implement, and evolve the right systems to support success at scale</p></li><li><p style="min-height:1.5em">Define and refine KPIs and dashboards that help us track what matters most for our customers</p></li></ul><h3>Be a Strategic Partner to Product, Sales, and Leadership</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Translate customer insights into product feedback and roadmap influence</p></li><li><p style="min-height:1.5em">Collaborate closely with Sales on account planning and pre-to-post handoffs</p></li><li><p style="min-height:1.5em">Bring a commercial lens to everything - always thinking about how success drives revenue</p></li></ul><p style="min-height:1.5em"></p><h3>What Our Ideal Candidate Looks Like</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">8+ years in Customer Success or Account Management, with a clear track record of owning revenue (renewals + expansion)</p></li><li><p style="min-height:1.5em">Enterprise experience - you’ve navigated complex orgs, long sales cycles, and strategic conversations</p></li><li><p style="min-height:1.5em">Commercially driven - you’re not afraid to talk numbers, push for value, and ask for the upsell</p></li><li><p style="min-height:1.5em">Builder mindset - you’re energized by ambiguity and excited to help define a motion from scratch</p></li><li><p style="min-height:1.5em">Excellent communicator - confident leading executive conversations, translating technical concepts, and managing internal stakeholders.</p></li><li><p style="min-height:1.5em">Tooling savvy - you know your way around modern GTM tools and can help us choose and implement what works best</p></li><li><p style="min-height:1.5em">Startup-ready - fast, flexible, and energized by change</p></li></ul><p style="min-height:1.5em"></p><h3>The application process</h3><ol style="min-height:1.5em"><li><p style="min-height:1.5em">Submit your CV (no need for a cover letter)</p></li><li><p style="min-height:1.5em">We’ll review it</p></li><li><p style="min-height:1.5em">An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)</p></li><li><p style="min-height:1.5em">Customer case study with a panel (45 minutes)</p></li><li><p style="min-height:1.5em">Meet more of the team (30 minutes)</p></li></ol><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em"><strong>Our Culture</strong></p><p style="min-height:1.5em">Our culture is intentional. It stems from the fact we're in the race of our lives to reshape one of the largest AI opportunities that exist; email. There is only first or last.<br />We're going to win by:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">An obsession around that fact that every second counts, we have to move fast with intensity and drive hard every day.</p></li><li><p style="min-height:1.5em">It's on you. You have autonomy to own your outcomes.</p></li><li><p style="min-height:1.5em">Never let it slide, be relentless in challenging yourself and others to strive for the best outcome.</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p style="min-height:1.5em">This culture is intense; it requires focus and discipline. So we’ll do everything we can to remove distraction, support your wellbeing, and reward your impact </p><hr><p>Compensation: £70K – £90K • £70K – £90K Equity • Offers Commission</p><ul><li> • £70K – £90K • £70K – £90K Equity • Offers Commission</li></ul><p>Find <a href="https://www.arbeitnow.co.uk">Jobs in United Kingdom</a> on Arbeitnow</a>