Key Account Manager (f/m/d)

<p style="min-height:1.5em"><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.bunch.capital/"><u>bunch</u></a> is building the backbone of private markets. We are enabling next-gen fund operations with one integrated system that combines secure data infrastructure, AI-powered workflows and expert fund services. If you value ownership, growth through real responsibility, and working with a thoughtful, ambitious team, this role might be for you.</p><p style="min-height:1.5em">To expand our core team, we are seeking a passionate and driven <strong>Key Account Manager</strong> who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2><strong>Your role</strong></h2><p style="min-height:1.5em">Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth.</p><p style="min-height:1.5em">In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2><strong>Top responsibilities</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.</p></li><li><p style="min-height:1.5em">Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.</p></li><li><p style="min-height:1.5em">Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.</p></li><li><p style="min-height:1.5em">Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management.</p></li><li><p style="min-height:1.5em">Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2><strong>About you</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.</p></li><li><p style="min-height:1.5em">Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.</p></li><li><p style="min-height:1.5em">Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.</p></li><li><p style="min-height:1.5em">Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.</p></li><li><p style="min-height:1.5em">Proficiency in English and German</p></li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2><strong>Workplace &amp; Benefits</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Competitive salary</p></li><li><p style="min-height:1.5em">Customizable benefits package (wellbeing, sport, mobility, food, and more)</p></li><li><p style="min-height:1.5em">28 days of vacation, plus 2 company days and local public holidays</p></li><li><p style="min-height:1.5em">Remote-flexible hybrid (3 days/week in office)</p></li><li><p style="min-height:1.5em">Up to 4 remote calendar weeks a year</p></li><li><p style="min-height:1.5em">A great tech and work setup</p></li></ul><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div></li></ul><h2><strong>Hiring process</strong></h2><ol style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>People Team Interview (30 min):</strong> Introduction to bunch, expectations, values, and your career aspirations.</p></li><li><p style="min-height:1.5em"><strong>Deep-Dive Interview with Chey, Head of Customer Success (30 min):</strong> Explore the role, your experience, and how your journey aligns with our mission.</p></li><li><p style="min-height:1.5em"><strong>Practical Interview with the Customer Success Team (45 min):</strong> Demonstrate your approach to Account Management and communication.</p></li><li><p style="min-height:1.5em"><strong>Final two part stakeholder interview:</strong> first with our operations team and second with one of our Co-founders to ask questions and get to know our leadership.</p><p style="min-height:1.5em"><br /><br /></p></li></ol><p style="min-height:1.5em"><strong>About bunch</strong></p><p style="min-height:1.5em">bunch is building the operating infrastructure for the next generation of private markets. We combine AI-powered automation with deep regulatory expertise to replace fragmented spreadsheets and manual processes with one integrated platform across the fund lifecycle, purpose-built for private markets heading toward $32 trillion in Assets Under Management.</p><p style="min-height:1.5em">We've 4x our ARR in 2025, crossed 150 fund managers and 12,000 LPs on the platform, and just closed our $35M Series B in May 2026. We're looking for ambitious people who want real ownership of hard problems, and who care about building infrastructure that actually matters to the people using it.</p><p style="min-height:1.5em"><br />____<br /><br />At bunch, we're committed to an inclusive environment where diversity is valued and celebrated. We provide equal opportunities to all qualified applicants.</p><p style="min-height:1.5em">We process personal data in line with applicable laws (including GDPR). See our<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.bunch.capital/privacy-policy"> <u>Privacy Policy</u></a> for details on your rights and how to reach us.</p><p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>