Founding Technical Account Manager (French Speaking) m/f/d - AI health tech

Voize

Berlin 9/21/2026 Full Time

<h2>🎤 Why voize? Because we're more than just a job!</h2>At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we're looking for you to join us on this mission!<h2>💡 Your Mission: Be the technical backbone of our French launch</h2>France is our next big market - and as our Founding Technical Account Manager (France), you are the first dedicated customer-facing technical hire for it. You become the single clear technical owner for our first French customers across their entire lifecycle: implementation, technical setup, rollout support, ongoing troubleshooting, and continuous improvement.This is a true founding role. You'll operate as a one-person Swiss army knife across Technical Support and Solution Engineering - solving hands-on today, and building the playbooks, documentation, and processes that a whole French technical team will run on tomorrow. Your work makes voize's first French customers wildly successful - and referenceable. <h2>🚀 Your Daily Business - No two days are alike</h2><ul style="min-height:1.5em"><li>Own technical planning and setup end-to-end for new French customers and rollouts - from the first technical scoping call through go-live and steady-state usage</li><li>Own inbound customer and technical support for the French market: every French support request has a clear owner - you triage, troubleshoot, resolve, or escalate within agreed response expectations</li><li>Diagnose ambiguous issues hands-on across our app, backend, customer-side IT (networks, devices, MDM), and system integrations - and keep customers clearly informed along the way, in French</li><li>Build the French playbook from scratch: setup and support documentation, escalation paths, response standards, and recurring-issue tracking that future hires in the market will ramp on</li><li>Be the technical voice of the French customer: categorize escalations and recurring blockers and feed them back into Product, Support, and Solution Engineering</li><li>Work hand in hand with our EU teams: clear escalation paths into Support, Solution Engineering, and Product - with the goal that standard French requests no longer depend on ad hoc help from the existing team</li><li>Turn learnings into leverage: identify the most common technical blockers in the French market - from facility IT patterns to local care software ecosystems - and translate them into better processes, documentation, and product feedback</li></ul><h2>🤝 Your Skillset - What you bring to the table</h2><ul style="min-height:1.5em"><li>Several years of experience in technical support, solutions engineering, technical account management, or implementation - ideally in B2B SaaS, health-tech, or another operationally complex environment</li><li>Hands-on technical troubleshooting skills: you're comfortable working with logs, APIs, integrations, networking fundamentals, and device/MDM setups - and you can isolate a fault across systems that don't belong to you</li><li>Founding-role autonomy: you thrive with high ownership and low structure - you build processes and documentation where none exist yet, without waiting to be asked</li><li>Excellent communication across audiences: you can walk a non-technical facility administrator through a fix with patience and warmth, then hand engineering a precise, reproducible bug report</li><li>Structured under pressure: you manage many customers and open cases without losing overview - and you use data and dashboards to spot patterns, track recurring issues, and prove things are improving</li><li>Full professional proficiency in French (spoken & written) - you'll work with French facilities and their IT partners every day - plus a very good command of English for internal collaboration. </li></ul><h2>🌱 Growing together - what you can expect at voize</h2><ul style="min-height:1.5em"><li>We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people</li><li>We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany</li><li>Become a co-creator of our success with stock options</li><li>Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible, plus free language courses</li><li>You decide when you work best, that means flexible working hours and a good hybrid set-up.</li></ul><h2>✨ Ready to talk? Apply now! 🚀</h2>We look forward to your application and can't wait to meet you - no matter who you are or what background you have!Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>

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Founding Technical Account Manager (French Speaking) m/f/d - AI health tech

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