Senior EV Field Service Engineer - UK

Sungrow Emea

UK - Milton Keynes 9/4/2026 Experienced

Your mission<p style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;line-height:1.625;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);">Welcome to your new opportunity with Sungrow!<p style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;line-height:1.625;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);">As an EV Field Service Engineer, you will play a crucial role in supporting our customers and ensuring the reliable operation of Sungrow EV charging solutions across the UK. You will be a trusted technical partner, delivering remote and on-site support while helping customers get the most from our products.<p style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;line-height:1.625;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);">This is an exciting opportunity to become one of our early EV engineering specialists in the UK. You will have significant scope for career growth, including the potential to help build and lead a local EV engineering team in the future.<p style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;line-height:1.625;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);">Please note that this role involves up to 60% travel, with approximately three days per week spent on customer sites.Your ResponsibilitiesCustomer Service<p style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;line-height:1.625;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);">Device Monitoring & Remote Diagnostics<ul style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Proactively monitor commissioned EV chargers remotely to identify potential issues.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Diagnose and resolve charger malfunctions, communication issues, and electrical, electronic, or control-system faults.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Troubleshoot communication with local inverters, energy meters, onboard controllers, and customer SCADA systems.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Clearly explain issues and resolutions to customers, building confidence in Sungrow products.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Implement proactive actions—including remote reboots, configuration changes, and firmware updates—to maximise fleet availability and minimise downtime.</li></ul><p style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;line-height:1.625;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);">Commissioning & Field Troubleshooting<ul style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Align commissioning activities for new EV chargers with customer requirements.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Provide clear remote guidance and support for commissioning tasks.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Plan and coordinate on-site commissioning with installers, electricians, platform technicians, and other stakeholders.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Integrate EV chargers into customer systems, including local grids, EMS controllers, OCPP backends, and shared-meter arrangements.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Configure systems to ensure safe, reliable, and seamless operation.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Lead on-site troubleshooting for complex technical issues and replace faulty components in compliance with electrical safety regulations.</li></ul><p style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;line-height:1.625;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);">Specialised Tool Expertise<ul style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Develop strong expertise in Sungrow monitoring and diagnostic tools.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Use these tools to identify potential issues early and support proactive maintenance.</li></ul>Product Improvement & Data Management<p style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;line-height:1.625;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);">Quality Issue Reporting<ul style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Identify and document recurring quality issues for Product, R&D, and Manufacturing teams.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Contribute practical field insights that support continuous product improvement.</li></ul><p style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;line-height:1.625;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);">Database Management<ul style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Maintain accurate customer, service, and issue records in internal systems.</li></ul><p style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;line-height:1.625;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);">Data Processing Enhancement<ul style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Support improvements to internal data-processing methods and platforms to strengthen performance evaluation and fault detection.</li></ul> Your profile<ul style="border:0px solid rgb(228,228,231);margin:0px;padding:0px;color:rgb(9,9,11);font-family:Inter, 'ui-sans-serif', 'system-ui', '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;font-size:16px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);"><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Hands-on experience in an electrotechnical or electrical engineering field, with strong practical troubleshooting and analytical skills.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">A genuine interest in green technology and EV charging infrastructure.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Strong knowledge of TCP/IP networking and experience using command-line tools to diagnose network issues.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Experience with OCPP and Modbus-TCP communication protocols is highly desirable.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Ability to interpret electrical single-line diagrams to diagnose system performance and faults.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Technical proficiency in Microsoft Excel and/or professional statistical-analysis software; Linux knowledge is a strong advantage.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Excellent communication skills, including the ability to support non-technical customers in troubleshooting situations.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">English proficiency at B2 level or above is required. Additional European languages are advantageous.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Must be based in the United Kingdom and able to travel extensively across the country, with occasional international travel for training or troubleshooting.</li><li style="border:0px solid rgb(228,228,231);margin:4px 0px 0px;padding:0px;line-height:1.625;">Existing right to work in the UK is required; visa sponsorship or relocation may be considered for exceptional candidates.</li></ul>Find <a href="https://www.arbeitnow.co.uk">Jobs in United Kingdom</a> on Arbeitnow</a>

evserviceinvertersolarrenewablesenergyuk

Senior EV Field Service Engineer - UK

Related on GOH