Account Manager - London
ClaimSorted
<h1><strong>Account Manager </strong></h1><p style="min-height:1.5em"></p><h2><strong>About Us</strong></h2><p style="min-height:1.5em">ClaimSorted helps insurers outsource claims end to end – a service called Third-Party Administration (TPA), a ~$200B industry. We combine a strong in-house claims team with our AI-enabled platform to deliver up to 3× faster claims, better service, and better economics for insurers.</p><p style="min-height:1.5em">Backed by Y Combinator, Atomico, and Eurazeo, we’ve raised $15M+ and already manage claims for over $100M in insurance premium across 30+ MGAs, including more than five publicly traded companies. Our goal: scale to $1B and become the most valuable TPA in the market.</p><p style="min-height:1.5em"></p><h2><strong>The Role</strong></h2><p style="min-height:1.5em">You will own the full customer relationship: onboarding, go-live, retention, renewals, expansion, and work directly with the CEO as the customer’s internal quarterback at ClaimSorted.</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Lead onboarding and delivery: build the plan, drive the timeline, and ensure a clean go-live</p></li><li><p style="min-height:1.5em">Coordinate Ops, Claims, and Product to unblock issues fast and keep clients confident</p></li><li><p style="min-height:1.5em">Run the account rhythm: success plans, SLAs, escalation paths, and exec updates</p></li><li><p style="min-height:1.5em">Spot risk early, de-escalate issues, and earn renewals and references</p></li><li><p style="min-height:1.5em">Find and close expansion opportunities (new programs, regions, lines, volume)</p></li><li><p style="min-height:1.5em">Turn what works into repeatable playbooks, templates, and routines</p></li></ul><p style="min-height:1.5em">We love working together in the office, so this is a full-time, office-based role in our London office. We’re a high-intensity team because we believe great outcomes come from doing the work well.</p><p style="min-height:1.5em"></p><h2><strong>Qualifications</strong></h2><p style="min-height:1.5em">We care more about hunger and grit than years on a CV. You might be a management consultant who’s seen insurance pain points firsthand, or a top-performing Account Manager ready for something bigger.</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Based in or willing to relocate to London</p></li><li><p style="min-height:1.5em">Work authorisation in the UK without need of sponsorship</p></li><li><p style="min-height:1.5em">Commercially minded with the ability to map value and close expansions</p></li><li><p style="min-height:1.5em">Strong relationship builder who earns trust across stakeholders and stays calm under pressure</p></li><li><p style="min-height:1.5em">2+ years in Account Management, Customer Success, sales, or insurance/InsurTech(a plus)</p></li><li><p style="min-height:1.5em">Knowledge of the insurance industry or TPA operations (a plus)</p></li></ul><p style="min-height:1.5em"></p><h2><strong>Our Values</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Move Fast</strong> – Act decisively, iterate quickly, optimize for momentum.</p></li><li><p style="min-height:1.5em"><strong>Always Overdeliver</strong> – We exceed expectations in everything we do.</p></li><li><p style="min-height:1.5em"><strong>Think Customer-First, Always</strong> – The customer experience drives every decision.</p></li><li><p style="min-height:1.5em"><strong>Challenge the Status Quo</strong> – We innovate relentlessly and never settle for ‘good enough.’</p></li><li><p style="min-height:1.5em"><strong>Say It How It Is</strong> – Transparency and direct communication build trust.</p></li></ul><p style="min-height:1.5em"></p><h2><strong>Compensation & Benefits</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Competitive salary beyond the industry standard</p></li><li><p style="min-height:1.5em">Quarterly performance bonus: up to 15% of quarterly salary</p></li><li><p style="min-height:1.5em">Equity participation: stock options as an early-stage team member</p></li><li><p style="min-height:1.5em">Medical insurance</p></li><li><p style="min-height:1.5em">Pension contributions (UK)</p></li><li><p style="min-height:1.5em">Accelerated promotion track in a high-growth environment</p></li></ul><p>Find more <a href="https://www.arbeitnow.co.uk/english-speaking-jobs">English Speaking Jobs in United Kingdom</a> on Arbeitnow</a>