Customer Success Manager - German Market (Berlin)

<p style="min-height:1.5em">At <strong>Lexroom</strong>, we set the bar for legal AI—clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by <strong>thousands of legal professionals across Europe</strong>.</p><p style="min-height:1.5em"><strong>Our mission is clear</strong>: <strong>make the law faster, clearer, and more reliable</strong>, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.</p><p style="min-height:1.5em">We're growing fast, backed by top-tier investors and a world-class team committed to rigor, clarity, and impact.</p><p style="min-height:1.5em">Today, Lexroom is a <strong>trusted partner</strong>, shaping the evolution of legal AI with the same rigor and precision that define our product.</p><p style="min-height:1.5em">Join us as <strong>Customer Success Manager</strong> to build Lexroom's <strong>German</strong> customer base from the ground up.</p><p style="min-height:1.5em">You will be the <strong>first dedicated CS hire for the German market</strong>, owning the full portfolio of <strong>German</strong> customers end to end. The product already won in Italy, with the numbers to prove it. <strong>Germany</strong> is next, and you own it.</p><p style="min-height:1.5em"></p><h2>Your key responsibilities</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own the full <strong>German</strong> customer portfolio from handover to renewal, with a clear goal: keep every customer (retention first) and grow each account through proactive upsell and uplift.</p></li><li><p style="min-height:1.5em">Run a proactive, commercial CS motion. You do not wait for customers to call. You call them, spot the opportunity in every conversation, and bring it home.</p></li><li><p style="min-height:1.5em">Be the single point of contact for <strong>German</strong> customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing.</p></li><li><p style="min-height:1.5em">Adapt the Italian playbook to <strong>Germany</strong>, importing what works and localizing it for the <strong>German</strong> market.</p></li><li><p style="min-height:1.5em">Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio.</p></li></ul><h2>What we're looking for</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">2 to 4 years in Customer Success or account management, ideally at a SaaS, tech, or software company. Exposure to legal or professional-services customers is a plus.</p></li><li><p style="min-height:1.5em">A commercial mindset. You see every customer touch as a chance to add value and expand the account. Direct sales experience is a plus, not a requirement.</p></li><li><p style="min-height:1.5em">CRM fluency. Experience working a portfolio in a CRM; HubSpot is a plus.</p></li><li><p style="min-height:1.5em">Comfort building in a fast-moving market and staying hands-on, including operational support, while the market scales.</p></li><li><p style="min-height:1.5em">Languages: <strong>native-level German and fluent English are required</strong>.</p></li><li><p style="min-height:1.5em">Based in Berlin or willing to relocate.</p></li></ul><p style="min-height:1.5em"></p><h2>How we work</h2><p style="min-height:1.5em"><strong>Lexroom</strong> is building the platform where legal work gets done. Founded in Milan in 2023, we are the legal AI built data-first for civil-law Europe: a proprietary base of 7M+ verified legal sources, used today by 12,000+ law firms and in-house legal teams. We recently closed a USD 50M Series B led by Left Lane Capital, with investors including Base10 Partners and Eurazeo, bringing total funding to over USD 73M, to expand across Europe starting with Spain and Germany.</p><p style="min-height:1.5em">We move fast and accurate, own outcomes, and say what we mean. Impact is defined by execution, not by title.</p><p style="min-height:1.5em">What Sets Us Apart</p><p style="min-height:1.5em"><strong>An Exceptional Team.</strong></p><p style="min-height:1.5em">At Lexroom, you'll work alongside top talent in tech and legal AI.</p><p style="min-height:1.5em">Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.</p><p style="min-height:1.5em">You'll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.</p><p style="min-height:1.5em"><strong>Growth that Matters.</strong></p><p style="min-height:1.5em">We hire exceptional people to make a difference—and we give them space to lead.</p><p style="min-height:1.5em">Your work will shape the future of legal technology and set new standards for the field.</p><p style="min-height:1.5em">Impact is defined by vision and execution, not by age or title. If you're ready to take responsibility, you'll find real opportunities to grow and lead high-stakes projects.</p><p style="min-height:1.5em"></p><h2>Rewarding Your Contribution.</h2><p style="min-height:1.5em">We value excellence and share success:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Annual Salary Range: €65K – 75K€</strong></p></li><li><p style="min-height:1.5em">Equity Package: Align your growth with the company's long-term success.</p></li></ul><p style="min-height:1.5em"><strong>Benefits That Matter</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Hybrid Work: Split your time between working from home and collaborating in our <strong>Berlin</strong> office three days a week, with flexibility.</p></li><li><p style="min-height:1.5em">Performance Bonuses: Rewards tied directly to measurable results.</p></li><li><p style="min-height:1.5em">Team Retreats &amp; Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.</p></li></ul><h3>Hiring process and timeline</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Intro call with our Talent team: motivations, fit, and the essentials</p></li><li><p style="min-height:1.5em">Interview with the Team Manager: your experience and potential for the role</p></li><li><p style="min-height:1.5em">Interview with the <strong>German Team</strong>: get to know each other and discuss upcoming challenges together</p></li><li><p style="min-height:1.5em">Last step:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Meet the Global Head of Customer Success to get to know each other and discuss Lexroom values</p></li><li><p style="min-height:1.5em">Practical exercise: a real customer scenario you prepare in advance, then a live call simulation with the Team Manager and the German Team</p></li></ul></li></ul><p style="min-height:1.5em"><strong>At Lexroom, ambition meets discipline and purpose.</strong></p><p style="min-height:1.5em">We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.</p><p style="min-height:1.5em"><strong>Compensation Range</strong>: €65.000- €75.000K</p><hr><p>Compensation: €65K – €75K • Offers Equity</p><ul><li> • €65K – €75K • Offers Equity</li></ul><p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>