Care Expert - Customer Training (m/f/d)

<h1>🎤 Why voize? Because we’re more than just a job!</h1><p style="min-height:1.5em">At voize, <strong>we believe the greatest gift to frontline workers is time - time to care, connect, and be present.</strong> Today, that time is lost to busywork and complex systems that pull them away from what matters most: <strong>people.</strong></p><p style="min-height:1.5em"><strong>Our vision is to change that by building AI companions that seamlessly take over digital workflows</strong>. We don't replace humans with technology - we amplify their impact.</p><p style="min-height:1.5em">Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.<strong> Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.</strong></p><p style="min-height:1.5em">As a dynamic team, we combine first-in-class technology with meaningful social impact.<strong> And now, we’re looking for you to join us on this mission!</strong></p><p style="min-height:1.5em"></p><h2>💡 Your Mission</h2><p style="min-height:1.5em">As a <strong>Care Expert</strong>, you are the trusted care advisor for voize's most important care group customers. Together with their Customer Success Manager, you make sure voize really changes how care teams work - not just that it goes live. You speak with QM-Leitungen and Pflegedienstleitungen as a peer, because you have done their job. Your success shows in adoption and in the time teams get back.</p><p style="min-height:1.5em"></p><h2>🚀 Your Daily Business</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Support 6-10 strategic care group accounts as their care expert, side by side with their Customer Success Manager</p></li><li><p style="min-height:1.5em">Look at QM processes, documentation routines and the EHR setup (e.g. Vivendi) before go-live, so mismatches surface early instead of during rollout</p></li><li><p style="min-height:1.5em">Talk with QM-Leitungen and Pflegedienstleitungen as a peer about process design, how documentation is structured, and change management - in their language, not ours</p></li><li><p style="min-height:1.5em">Review adoption with customer leadership after go-live and share clear, practical recommendations on voize settings and on care workflows</p></li><li><p style="min-height:1.5em">Bring what you see across accounts back to our Product team, and name clearly what is a process topic, an EHR setup topic, or a real product need</p><p style="min-height:1.5em"></p></li></ul><h2>🤝 Your Skillset</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You have worked as Pflegedienstleitung, QM-Beauftragte/r or in a similar senior care quality or operations role - at the level of the people you will advise</p></li><li><p style="min-height:1.5em">You know QM processes, care documentation standards and EHR systems (ideally Vivendi/Snap) in stationärer Altenpflege</p></li><li><p style="min-height:1.5em">You speak fluent German and can meet a careful Pflegedienstleitung, a cautious Geschäftsführung and a busy IT admin on the same day, each in their own way</p></li><li><p style="min-height:1.5em">You think in a structured way and can tell whether something is a process topic, a system setup topic, or a change management topic - and what helps in each case</p></li><li><p style="min-height:1.5em">You enjoy close collaboration: with CSMs, with Product, and on building the Care Expert playbook together<br /></p></li></ul><h2>🌱 Growing together - what you can expect at voize</h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">We are a fast-growing startup, that means you will tackle new topics, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care</p></li><li><p style="min-height:1.5em">We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany</p></li><li><p style="min-height:1.5em">Become a co-creator of our success with stock options</p></li><li><p style="min-height:1.5em">Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible</p></li><li><p style="min-height:1.5em">You decide when you work best; that means flexible working hours and a good hybrid set-up.<br /></p></li></ul><h2>✨ Ready to talk? Apply now! 🚀</h2><p style="min-height:1.5em">We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>