C005419 Senior Project Transition Manager (NS) - MON 5 Oct

<p><strong>Deadline Date:</strong> Monday 5 October 2026</p><p><strong>Requirement:</strong> Senior Project Transition Manager</p><p><strong>Location:</strong> Wiesbaden, DE</p><p><strong>Full Time On-Site:</strong> Yes</p><p><strong>Time On-Site:</strong> 100% </p><p><strong>Total Scope of the request (hours):</strong> 350</p><p><strong>Required Start Date:</strong> 10 November 2026</p><p><strong>End Contract Date: </strong>23 December 2026 </p><p><strong>Required Security Clearance:</strong> NATO SECRET</p><p>&nbsp;</p><p><strong>Duties &amp; Role:&nbsp; </strong></p><p><u>Project Transition to Operations</u></p><ul><li>Leads the transition of projects and capabilities into operational service, from early engagement in project planning through to formal handover and early life support.</li><li>Defines and agrees transition plans, entry and exit criteria, service acceptance criteria and handover deliverables with Project Managers, Service Owners and customers.</li><li>Ensures operational readiness prior to go-live: support model, staffing, training, documentation, spares, underpinning contracts, monitoring and configuration data are in place.</li><li>Evaluates project outputs against agreed service acceptance criteria and formally recommends acceptance, conditional acceptance or rejection.</li><li>Identifies, manages and escalates transition risks, issues and dependencies, and ensures residual risks are understood and owned by operations.</li><li>Manages early life support and closes transition only when agreed service performance has been demonstrated.</li><li>Captures and applies lessons identified to improve future transitions.</li></ul><p><u>Local Operations Management (Wiesbaden)</u></p><ul><li>Takes accountability for the day-to-day delivery of NCIA services at the location, including service performance, customer satisfaction and compliance with security and safety requirements.</li><li>Leads and coordinates local technical, support and contractor personnel, setting clear priorities, standards and direction.</li><li>Oversees the local infrastructure (facilities, networks, data centre / server rooms, end-user and deployable CIS assets) and ensures it is maintained, secured and fit for purpose.</li><li>Ensures asset and configuration management records for the location are accurate and complete.</li><li>Coordinates local business continuity and service recovery arrangements.</li></ul><p><u>Incident and Problem Management</u></p><ul><li>Ensures incidents are logged, prioritised, diagnosed and resolved according to agreed procedures and service levels.</li><li>Leads the resolution of major incidents, coordinating technical teams, vendors and customers, and provides timely, accurate communication to senior stakeholders.</li><li>Escalates unresolved incidents and facilitates recovery following resolution.</li><li>Initiates and monitors problem investigations, drives root cause analysis and ensures preventive measures are implemented.</li><li>Analyses incident and problem trends to reduce recurrence and improve service stability.</li></ul><p><u>Change Management</u></p><ul><li>Manages the change control process for services and assets at the location and for services in transition.</li><li>Assesses changes for risk, impact, cost and resource requirements, and represents the location in Change Advisory Boards.</li><li>Ensures changes are planned, communicated, tested, implemented and reviewed in a controlled manner, minimizing disruption to operations.</li></ul><p><u>Service Level Management</u></p><ul><li>Negotiates service level requirements and agreed service levels with customers, and contributes to Service Level Agreements, Operational Level Agreements and underpinning contracts.</li><li>Monitors service performance and key performance indicators, diagnoses service delivery problems and initiates improvement actions.</li><li>Provides accurate and regular performance reporting to NCIA management and customers.</li><li>Drives continual service improvement across processes, tools and third-party delivery.</li></ul><p><u>Cost, Resource and Vendor Management</u></p><ul><li>Manages the operational and transition budget for the location, including cost planning, forecasting, tracking and variance reporting.</li><li>Provides inputs to customer budget processes, cost models and service rates, ensuring the full cost of operating transitioned services is identified and funded.</li><li>Identifies cost optimisation opportunities without compromising service levels or security.</li><li>Manages vendor and contractor performance against contractual obligations, statements of work and service levels, and supports procurement activities as required.</li></ul><p>&nbsp;</p><p><strong>Specific Working Conditions:</strong> Occasional travel within NATO nations, including to operational sites, may be required.</p><p><strong>Requirements</strong></p><p><strong>Skills, Knowledge &amp; Experience:</strong></p><ul><li>The candidate must have a currently active NATO SECRET security clearance </li><li>A minimum requirement of a Bachelor's degree at a nationally recognised/certified university in Information Technology, Engineering, Business Administration or a related discipline, and 8 years' post-related experience.</li><li>Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to the NCI Agency, that is, at least 12 years' extensive and progressive expertise in duties related to the function of the post.</li><li>Minimum 8 years of combined experience in IT service management and project management, of which at least 3 years in a senior role.</li><li>Proven experience (minimum 5 years) in IT service management in a Service Delivery Manager, IT Operations Manager or similar role, including incident, problem, change and service level management.</li><li>Proven experience (minimum 5 years) in project management, delivering complex IT/CIS projects to time, cost and quality.</li><li>Demonstrable track record of transitioning projects or new capabilities into live operational service.</li><li>Proven experience engaging, influencing and briefing senior stakeholders at executive (C-level) or General/Flag Officer level.</li><li>Experience managing IT infrastructure (networks, data centres, servers, end-user and communications systems) in an operational environment.</li><li>Experience in budget and cost management, including forecasting, cost control and financial reporting.</li><li>Proven experience managing vendors and contractors against contractual and service level obligations.</li><li>Experience leading multidisciplinary teams in an international environment.</li><li>Excellent communication, negotiation and stakeholder management skills.</li><li>Strong analytical and problem-solving skills, with the ability to make data-driven decisions under pressure.</li><li>ITIL 4 Foundation (or ITIL v3 Foundation).</li><li>Project management certification: PMP (PMI / PMBOK) or PRINCE2 Practitioner.</li></ul><p>Desirable Qualifications</p><ul><li>Experience in NATO, military, defence or other international organisations.</li><li>Experience with deployable CIS or mission-critical communications services.</li><li>ITIL 4 Managing Professional or Strategic Leader; MSP or PgMP; SIAM certification.</li><li>Experience with ITSM tools (e.g. ServiceNow, BMC Remedy, Jira Service Management).</li><li>Knowledge of NATO procurement and financial processes.</li><li>Working knowledge of German.</li></ul><p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>