Customer Operations Executive

Fundingcircle

London 9/4/2026 Full Time

<h2>We’re on a mission to back the UK’s small businesses like no one else 🚀</h2>Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 Come and join a mission that matters![<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.fundingcircle.com/uk/impact">Read our Impact Report</a>] | [<a target="_blank" rel="noopener noreferrer nofollow" href="https://uk.trustpilot.com/review/fundingcircle.com">See our Trustpilot</a>]<h2>The role ⚡</h2>📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>As a Customer Operations Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div>Alongside answering initial enquiries via email or telephone, you will help to deliver excellent customer service across a variety of responsibilities:<ul style="min-height:1.5em"><li>Dealing with inbound enquiries, via telephone or email answering borrower’s questions/queries.</li><li>Requesting information from borrowers either by email or telephone.</li><li>Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to oﬀer.</li><li>Develop strong working relationships with 3rd party suppliers and FC internal departments.</li><li>Support the Direct business reporting by keeping information accurate and updated.</li><li>Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day</li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2>What we’re looking for 🌱</h2>We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day.<div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><ul style="min-height:1.5em"><li>Driven to succeed both individually and as part of a team.</li><li>Dynamic and KPI driven with the ability to work well under pressure.</li><li>Natural proficient at multitasking with strong time management skills</li><li>A transparent communication with the customer - both good and bad.</li><li>Adaptable and ready to provide feedback on our products and how customers are feeling to help aid future improvements.</li><li>Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity.</li><li>Confident using approved AI tools safely and effectively to enhance your output and find a better way of working.</li></ul>We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.<h2>Why join us? 💜</h2>We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!Our Circler Proposition focuses on five areas:<ul style="min-height:1.5em"><li>Flexibility: We provide a benefit allowance you can tailor to your own life and family.</li><li>Health: This includes private medical and dental, health assessments, and access to a digital GP.</li><li>Wealth: We offer life assurance, share schemes, and financial coaching.</li><li>Development: You get a dedicated annual learning allowance to help you level up.</li><li>Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.</li></ul>We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.<h2>Ready to join a mission that matters? We’d love to chat!</h2>Find <a href="https://www.arbeitnow.co.uk">Jobs in United Kingdom</a> on Arbeitnow</a>

Operations & Controls

Customer Operations Executive

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