Senior Learning Consultant/ Customer Success Manager ( f/m/d)

<p>We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.</p> <ol> <li>Customer Partnership & Success</li> <li>Operations & Project Management</li> <li>Learning Consulting & Program Design</li> </ol> <p>You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Learning Consultants.</p> <h2>Tasks</h2> <p>Customer partnership & success</p> <ul> <li>Act as a strategic partner to enterprise clients.</li> <li>Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales</li> <li>Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.</li> <li>Identify learning needs and convert them into program strategies.</li> <li>Manage expectations, feedback loops, and success metrics.</li> <li>Maanage risks and spot upsell potentials</li> </ul> <p>Operations & project management</p> <ul> <li>Coordinate timelines, resources, trainers, and delivery across all stakeholders.</li> <li>Ensure programs run smoothly, on time, and within scope.</li> <li>Track risks, milestones, and operational metrics.</li> <li>Oversee trainer allocation, onboarding, and performance follow-up.</li> </ul> <p>Learning consulting & program design</p> <ul> <li>Lead the architecture of blended learning programs.</li> <li>Translate client goals into clear pedagogical concepts.</li> <li>Collaborate with trainers to ensure consistent instructional quality.</li> <li>Iterate programs based on learner data and evidence.</li> </ul> <p>Your impact:</p> <ul> <li>Influence the design quality of enterprise programs measured by NPS</li> <li>Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.</li> <li>Shape and collaborate with the team on how our methodology evolves with customers</li> </ul> <h2>Requirements</h2> <p><strong>Necessary:</strong></p> <ul> <li>3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.</li> <li>Familiarity with enterprise client communication and proven ability to listen, persuade, and support</li> <li>"Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.</li> <li>Ability to translate business goals into learning interventions</li> <li>Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.</li> </ul> <p><strong>Nice-to-have:</strong></p> <ul> <li>Experience in designing learning programs, especially blended learning concepts</li> <li>Excellent training or workshop facilitation skills.</li> <li>Strong understanding of AI and automation technologies</li> <li>Knowledge about "Winning by Design"</li> <li>Data-driven mindset and ability to read and build reports.</li> </ul> <h2>Benefits</h2> <p>30 vacation days per year + unlimited home office days, remote work, or work from our beautiful Berlin office - you choose</p> <ul> <li>A highly dynamic startup environment where you can grow and reach the next stage of your career.</li> <li>The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption</li> </ul> <p><strong>Our disclaimer:</strong> We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together!</p><p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>