Customer Success Manager
Clera
<h3>About the Role</h3><p style="min-height:1.5em">We're a Munich-based, Seed/Series A AI-powered SaaS company operating in the Construction Technology (ConTech) and sales enablement space. Our platform helps construction industry sales teams identify, qualify, and win new business more efficiently — using AI to automate project research, CRM maintenance, lead tracking, and more.</p><p style="min-height:1.5em">We're looking for a <strong>Customer Success Manager</strong> to join our growing team on-site in Munich. In this role, you'll act as a strategic Value Engineer for our clients, driving measurable commercial outcomes from onboarding through long-term retention and expansion. You'll be the trusted partner our customers rely on to get real business value from our product — fast.</p><p style="min-height:1.5em"><em>Visa sponsorship is not available for this role. Fluency in both German and English is required.</em></p><h3>What You'll Do</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own customer onboarding and kick-offs to deliver fast, measurable time-to-value for new clients.</p></li><li><p style="min-height:1.5em">Drive product adoption and translate customer needs into scalable best practices.</p></li><li><p style="min-height:1.5em">Manage commercial outcomes across your portfolio — including renewals, upsells, and churn mitigation.</p></li><li><p style="min-height:1.5em">Build and maintain trusted relationships with key decision-makers, keeping the focus on business outcomes.</p></li><li><p style="min-height:1.5em">Plan and run enablement sessions, trainings, and workshops to elevate customer operational excellence.</p></li><li><p style="min-height:1.5em">Lead regular business reviews using usage, pipeline, and performance data to surface risks and growth opportunities.</p></li><li><p style="min-height:1.5em">Advocate for customer needs internally and collaborate closely with the Product team to improve adoption and retention.</p></li><li><p style="min-height:1.5em">Identify and develop AI-driven opportunities to accelerate processes and deliver additional customer value.</p></li><li><p style="min-height:1.5em">Contribute to CS playbooks and scalable processes that strengthen retention and Net Revenue Retention (NRR).</p></li></ul><h3>What We're Looking For</h3><p style="min-height:1.5em"><strong>Required</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">1–3 years of Customer Success experience in a B2B SaaS company, or equivalent consultative client-facing experience.</p></li><li><p style="min-height:1.5em">Proven track record of driving retention, renewals, and commercial expansion within a customer portfolio.</p></li><li><p style="min-height:1.5em">Strong consultative mindset — able to translate strategy into concrete operational use cases for customers.</p></li><li><p style="min-height:1.5em">Sales and process affinity; comfortable working with modern sales organisations and revenue-focused metrics.</p></li><li><p style="min-height:1.5em">Data-driven approach: you use insights and performance data to demonstrate and quantify customer value.</p></li><li><p style="min-height:1.5em">Excellent communication and presentation skills in both <strong>German and English</strong> (fluent, written and spoken).</p></li><li><p style="min-height:1.5em">Willingness to travel for customer workshops and on-site onboarding sessions.</p></li><li><p style="min-height:1.5em">Strong relationship-building skills, diplomatic presence, and persistence in customer advocacy.</p></li></ul><p style="min-height:1.5em"><strong>Nice to Have</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Background in B2B advisory, strategic account management, or revenue engineering.</p></li><li><p style="min-height:1.5em">Experience working with or alongside AI/ML-driven products.</p></li><li><p style="min-height:1.5em">Familiarity with the construction industry or related verticals.</p></li><li><p style="min-height:1.5em">Prior experience at companies such as Clay, Apollo.io, Outreach, Qualified, or similar sales tech / GTM platforms.</p></li></ul><h3>Location</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>On-site</strong> in Munich, Bavaria, Germany.</p></li><li><p style="min-height:1.5em">Regular travel required for customer workshops and on-site onboarding.</p></li><li><p style="min-height:1.5em">Visa sponsorship is <strong>not available</strong>.</p></li></ul><p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>