Working Student - Technical Support (m/f/d)

<h2><strong>🎤 Why voize? Because we're more than just a job!</strong></h2><p style="min-height:1.5em">voize is building AI companions for Europe's nurses - today, 200,000+ users rely on us every shift, and we're just getting started. We're a Berlin-based scaleup with $50M in Series A backing and the ambition to match, built by a team that cares. If you're driven, want to contribute to real impact, and thrive in an environment that moves quickly, we'd love to meet you.</p><p style="min-height:1.5em"></p><h2><strong>💡 Your Mission: Keep 1,000+ care facilities running</strong></h2><p style="min-height:1.5em">As a Working Student in Technical Support, you help keep 1,000+ care facilities running smoothly. When something breaks - a firewall, an integration mismatch, a regression - documentation stops. Your mission: catch it fast, fix it, and make sure it doesn't happen twice.</p><p style="min-height:1.5em"></p><h2><strong>🚀 Your Daily Business - No two shifts are alike</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own technical cases end-to-end - reproduce and isolate faults across app, network, and integrations</p></li><li><p style="min-height:1.5em">Debug integrations and on-prem configs for German care software systems</p></li><li><p style="min-height:1.5em">Untangle customer-side IT issues like firewalls, proxies, and certificates</p></li><li><p style="min-height:1.5em">Monitor system health during your shift and support incident response</p></li><li><p style="min-height:1.5em">Turn recurring issues into fixes - contribute to root-cause docs and runbooks</p></li></ul><p style="min-height:1.5em"></p><h2><strong>🤝 Your Skillset - What you bring to the table</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Enrolled student (Bachelor's/Master's), ideally in Computer Science or related - active enrollment required for a Werkstudent contract</p></li><li><p style="min-height:1.5em">Good Windows/Linux fundamentals and networking basics (firewalls, proxies, DNS, TLS)</p></li><li><p style="min-height:1.5em">Nice to have: exposure to observability tools (Grafana, Sentry) and API/integration debugging, or eagerness to learn fast</p></li><li><p style="min-height:1.5em">Available for rotating evening/weekend shifts, calm and clear under pressure</p></li><li><p style="min-height:1.5em">German at C2 level, plus good English</p></li></ul><p style="min-height:1.5em"></p><h2><strong>🌱 Growing together - what you can expect at voize</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Flexible working hours because you know when you work best!</p></li><li><p style="min-height:1.5em">reimbursement of the "Deutschlandticket"</p></li><li><p style="min-height:1.5em">25 days of vacation – and your birthday off</p></li></ul><p style="min-height:1.5em"></p><h2><strong>✨ Ready to talk? Apply now! 🚀</strong></h2><p style="min-height:1.5em">We look forward to your application and can't wait to meet you - no matter who you are or what background you have!</p><p style="min-height:1.5em"></p><p>Find more <a href="https://www.arbeitnow.com/english-speaking-jobs">English Speaking Jobs in Germany</a> on Arbeitnow</a>